Shipping policy

How long does it take to arrive once shipped?

All orders are processed and shipped as soon as possible through our domestic location. We typically take 1-3 business days for handling and processing your order. The typical delivery time frame is anywhere from 5-7 business days. Depending on your location ,you might receive item much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is insured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to support@sotexthriftstore.com for additional assistance in the matter.

 

Will I receive a tracking number with my package?

Tracking number will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you so much for your patience and understanding!

 

What do I do if my order is lost in the mail?

Each order will be sent with insured shipping and handling to prevent lost packages. If you order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our location. However, in cases like this, because the packages are insured, we will send you a new package with standard shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

 

Are there any hidden customs fees or import taxes?

All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Extended delays

In some instances, the delivery time might take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.